Frequently Asked Questions
Oncology nurses are available for phone calls from 8AM - 5PM Eastern Time. Physician calls typically occur after hours, varying based on availability.
CancerBridge is completely payer agnostic - meaning that you do not need to file a claim or go through your insurance provider to make a call.
There will never be a fee for covered employees and their family members to use the CancerBridge service. Give us a call any time between 8AM and 5PM Eastern, free of charge!
CancerBridge is available to you, your immediate family and your extended family.
CancerBridge calls are meant to be informational, and conversational. Our certified oncology nurses will ask you several questions to gain a better understanding of the reason for your call, but feel free to ask any questions regarding treatment & therapies, returning to work, financial-related questions, or questions about caring for someone with a cancer diagnosis.
CancerBridge is available to you when you have a new cancer diagnosis, want to discuss a treatment plan, locate an NCI-Designated Comprehensive Cancer Center, need assistance in finding cancer education and support resources, or have questions about an ongoing cancer clinical trial.
What employees are saying!
"CancerBridge allowed me to get the best cancer treatment available. I am extremely grateful."
"[The physician] listened to my questions and concerns. It was a very good experience."
"The nurse was great, very caring and supportive!"
"Excellent service. I was thankful to have access to such informed professionals."
"[The physician] was an excellent resource. She took the time to talk me through my diagnosis and suggested treatment plan. She reassured me that I was doing the right thing."
"I applaud [our company] for providing this service to employees and their family members."