Frequently Asked Questions
What are the operating hours for CancerBridge?
Oncology nurses are available for phone calls from 8AM - 5PM Eastern Time. Physician calls typically occur after hours, varying based on availability.
Do I need to go through my insurance provider to contact CancerBridge?
CancerBridge is completely payer agnostic - meaning that you do not need to file a claim or go through your insurance provider to make a call.
Do I have to pay to use CancerBridge?
There will never be a fee for covered employees and their family members to use the CancerBridge service. Give us a call any time between 8AM and 5PM Eastern, free of charge!
Can my relatives use CancerBridge?
Absolutely! CancerBridge is available to you, your immediate family and your extended family.
What types of questions should I ask during my first call?
CancerBridge calls are meant to be informational, and conversational! Our certified oncology nurses will ask you several questions to gain a better understanding of the reason for your call, but feel free to ask any questions regarding treatment & therapies, returning to work, financial-related questions, or questions about caring for someone with a cancer diagnosis.
When is it appropriate to call CancerBridge?
Feel free to call CancerBridge when you have a new cancer diagnosis, want to discuss a treatment plan, want to locate an NCI-Designated Comprehensive Cancer Center, need assistance in finding cancer education and support resources, or have questions about an ongoing cancer clinical trial.
What is the phone number for CancerBridge?
Our number is 855-366-7700.